Business Computer Services
Secure • Explained • Operational IT for growing organizations since 2004
BridgeMark keeps your computers, networks, and people productive. We design, secure, and support your environment—from day‑to‑day help desk to strategic roadmaps—so you can focus on the work that matters.
What’s Included
Help Desk & Remote Support Core
- Business‑hours help desk with clear SLAs
- Remote remediation for Windows & macOS
- New user onboarding & offboarding
Device Management
- Standard builds, patching, software deployment
- Endpoint security/EDR baseline
- Asset inventory & license tracking
Network & Wi‑Fi
- SonicWall firewalls, VPN, content filtering
- Switching, VLANs, QoS, site‑to‑site links
- Wi‑Fi design, heatmaps, guest/captive portal
Security Program
- Hardening (Windows, M365, browsers)
- Phishing awareness & simulations
- Policy pack: AUP, MFA, BYOD, incident reporting
Backup & Recovery
- 3‑2‑1 backups for servers & Microsoft 365
- Quarterly restore tests & reports
- BC/DR runbooks & tabletop exercises
Microsoft 365 & Email
- Tenant hardening, MFA/Conditional Access
- SharePoint/OneDrive file services & migrations
- SPF/DKIM/DMARC, anti‑spoofing & quarantine
Onsite Services
- Scheduled visits & project days
- Office moves, cabling/IDF/MDF, labeling
- Hardware repairs & lifecycle refresh
vCIO & Roadmaps
- Quarterly reviews and 12–24‑month planning
- Budgeting, vendor management, quotes
- Risk register & compliance guidance
Managed Service Tiers
Essentials Remote‑first
- Monitoring & patching (servers/endpoints)
- Help desk (business hours)
- AV/EDR baseline, asset & license mgmt
Artifacts: monthly health report, patch compliance
Secure Most popular
- Everything in Essentials
- SonicWall mgmt, web filtering, VPN
- M365 security baseline, backup & test restores
Artifacts: security scorecard, firewall change log, backup test report
Complete All‑in
- Everything in Secure
- vCIO/roadmaps & budget planning
- Onsite hours allotment, vendor coordination
Artifacts: QBR deck, 12‑month roadmap
Service Levels (SLAs)
| Priority | Essentials | Secure | Complete |
|---|---|---|---|
| P1 Critical (Outage) | Response: 1 hr Target restore: 8 hrs |
Response: 30 min Target restore: 6 hrs |
Response: 15 min Target restore: 4 hrs |
| P2 High (Degraded) | Response: 4 hrs Target restore: 2 business days |
Response: 2 hrs Target restore: 1 business day |
Response: 1 hr Target restore: same day |
| P3 Normal (User issue) | Response: next business day | Response: same business day | Response: within 4 business hours |
Add‑Ons
EDR + SOC
24×7 monitoring, tuning & threat review
Phishing Program
Simulations, training, exec roll‑ups
M365 Backup
Exchange, OneDrive, SharePoint
Compliance Support
FERPA/K‑12, HIPAA‑lite, cyber insurance
Projects
Firewall upgrades, Wi‑Fi redesign, migrations
Industries We Serve
Healthcare • Manufacturing • Education • Non‑profit • Professional Services
FAQs
How do you price services?
Managed tiers are per‑user or per‑device with clear scopes. Projects are fixed‑fee with milestones and deliverables.
Can you work with our current vendors?
Yes. We coordinate ISPs, printer vendors, and line‑of‑business apps, and we’ll consolidate support paths.
Do you support mixed environments?
We support Windows/macOS endpoints, Microsoft 365, and multi‑site networks with SonicWall firewalls.
What’s your onboarding timeline?
30 days: discovery, hardening quick‑wins, backup test, and QBR with a 12‑month roadmap.