Privacy Policy

1) Information We Collect

Information you provide

• Contact details (name, email, phone, company, role)
• Account and ticket data (support requests, troubleshooting logs)
• Contract/billing data (service addresses, quotes, orders, invoices)
• Recruiting data (résumés/CVs, application information)

Information we collect automatically

• Device and usage data (IP address, browser type, pages visited, referring URLs)
• Cookie and similar technologies (see Cookies & Tracking)

Information we process as an IT provider

While delivering managed and professional services, we may access customer systems and data as a processor/service provider under your direction, governed by our agreements and data processing addendum (DPA).

2) How We Use Information

• Provide, operate, and support our services
• Respond to inquiries and provide quotes
• Configure, monitor, and secure customer environments
• Improve our website and services, including quality assurance
• Billing, account management, and compliance with legal obligations
• Protect the safety, security, and integrity of our services

3) Legal Bases (GDPR/UK GDPR)

Where applicable, we rely on one or more of the following legal bases: performance of a contract, legitimate interests (e.g., to secure and improve services), consent (where required), and compliance with legal obligations.

4) How We Share Information

• Vendors/Processors: trusted third parties that help us deliver services (e.g., hosting, ticketing, billing, security tools). They may only process data under our instructions.
• Carriers & Technology Partners: when you request quotes, orders, or support, we share relevant details with carriers or vendors to fulfill your request.
• Legal & safety: to comply with law, enforce agreements, or protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to confidentiality.

5) Data Retention

We retain personal information only as long as needed for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements. Customer system data accessed during services is retained per contract and then securely deleted or returned.

6) Security

We implement administrative, technical, and physical safeguards aligned with our Trust Center (e.g., MFA for admin access, EDR on managed devices, encrypted transport, backups with test restores). No method of transmission or storage is 100% secure.

7) Cookies & Tracking

We use necessary cookies for site operations and may use analytics cookies (e.g., page performance and aggregate usage). You can control cookies via your browser settings. If we deploy marketing/advertising cookies, we will request consent where required.

8) Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information; to opt out of certain processing; and to withdraw consent where applicable. To exercise rights, contact privacy@bridgemarkinc.com. We will verify your request and respond as required by law.

• California (CCPA/CPRA): You can request access/deletion and opt out of the sale or sharing of personal information. We do not knowingly sell personal information. We honor GPC signals where required.
• EU/UK: You may have rights to object, restrict, or port data and to lodge a complaint with a supervisory authority.

9) Children’s Privacy

Our site and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

10) International Transfers

If you are outside the United States, your information may be processed in the U.S. and other countries with different data protection laws. Where required, we use appropriate safeguards for transfers.

11) Third‑Party Links

Our website may link to third‑party sites or services. We are not responsible for their privacy practices; please review their policies.

12) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date at the top reflects the most recent changes. Significant changes will be communicated on this page.

13) Contact Us

Questions or requests regarding this Policy can be sent to privacy@bridgemarkinc.com or by mail at:
BridgeMark Inc., Attn: Privacy, Fayetteville, NC (USA)

Note: This policy is provided for general informational purposes and does not constitute legal advice. For regulatory‑specific language (e.g., BAA for HIPAA, DPA for GDPR), we will provide signed addenda upon request.