Managed IT Services
Secure • Explained • Operational IT for SMBs and Schools — since 2004
BridgeMark Managed Services keeps your environment healthy, secure, and documented. We combine proactive monitoring and patching with fast support and clear reporting—so leaders get fewer surprises and users get real help.
Service Tiers
Essentials Remote‑first
Solid baseline for smaller teams.
- 24×7 monitoring & patching (servers/endpoints)
- Business‑hours help desk & remote remediation
- Asset inventory & license tracking
- AV/EDR baseline
Artifacts: monthly health report, patch compliance
Secure Most popular
Security + continuity for growing orgs.
- Everything in Essentials
- SonicWall management (rules, filtering, VPN)
- Microsoft 365 security baseline (MFA/CA)
- Backup management (servers/M365) + test restores
Artifacts: security scorecard, firewall change log, backup test report
Complete All‑in
Full coverage + strategy.
- Everything in Secure
- vCIO/roadmaps & budget planning
- Vendor coordination (ISP, printers, LOB apps)
- Onsite hours allotment
Artifacts: QBR deck, 12‑month roadmap
What We Manage
Network & Security
- SonicWall firewalls, content filtering, SSL inspection
- Switching, VLANs, site‑to‑site VPN, Wi‑Fi
- Security policies, awareness program
Endpoints & Identities
- Windows/macOS baselines, patching, apps
- Intune/GPO, browser controls
- Joiners/leavers, access reviews
Cloud & Data
- Microsoft 365 tenant hardening (Exchange/SharePoint/Teams)
- SPF/DKIM/DMARC, email hygiene
- Backups for servers & M365 with recovery tests
Service Levels (SLAs)
| Priority | Essentials | Secure | Complete |
|---|---|---|---|
| P1 Critical (Outage) | Response: 1 hr Target restore: 8 hrs |
Response: 30 min Target restore: 6 hrs |
Response: 15 min Target restore: 4 hrs |
| P2 High (Degraded) | Response: 4 hrs Target restore: 2 business days |
Response: 2 hrs Target restore: 1 business day |
Response: 1 hr Target restore: same day |
| P3 Normal (User issue) | Response: next business day | Response: same business day | Response: within 4 business hours |
SLAs shown are examples—your final agreement can be tailored to hours of coverage, locations, and security add‑ons.
Onboarding in 30 Days
Weeks 1–2
- Discovery & documentation harvest
- Monitoring agents, AV/EDR, backup deployment
- Firewall & M365 hardening quick‑wins
Weeks 3–4
- Backup test restore & report
- Help desk stabilization & escalation map
- QBR with 12‑month roadmap & budget
Add‑Ons
EDR + SOC
24×7 monitoring, tuning & threat review
Phishing Program
Simulations, training, exec roll‑ups
M365 Backup
Exchange, OneDrive, SharePoint
Compliance Support
FERPA/K‑12, HIPAA‑lite, cyber insurance
Projects
Firewall upgrades, Wi‑Fi redesign, migrations
FAQs
How do you price managed services?
Per‑user or per‑device tiers with clear scopes. Projects are fixed‑fee with milestones and deliverables.
Do you support multi‑site networks?
Yes—SonicWall VPN mesh, VLAN design, and Wi‑Fi for campuses and distributed offices.
Can you work with our current vendors?
We coordinate ISPs, printer vendors, and line‑of‑business apps to simplify support paths.
Do you handle Chromebooks?
Yes—policy alignment and off‑campus protection via SonicWall ITP/Cloud Secure Edge.