VoIP Services
Modern cloud voice for business—designed, ported, and managed with reliability, security, and clear call flows
BridgeMark VoIP delivers a complete business phone system: call flows, numbers, SIP trunks, handsets/softphones, eFax, paging, and 911 services. We plan your migration, port numbers, build the IVR, and monitor quality so calls simply work.
What We Provide
Design & Call Flow
- Main menu (IVR), schedules, holidays
- Queues & ring groups with overflow rules
- Direct numbers & extensions by department
Deployment & Porting
- Carrier selection & SIP trunking
- Number porting with test windows
- Handsets, headsets, softphones, and paging
Operations & QoS
- Monitoring: MOS, jitter, packet loss
- Firewall/NAT, SBC where needed
- Network QoS for voice & video
Security & Compliance
- Encrypted signaling/media where supported
- Role‑based access, audit logs
- 911 address management & notifications
User Experience
- Voicemail‑to‑email & visual voicemail
- Teams/Outlook presence and click‑to‑call
- eFax and shared mailbox options
Reporting
- Call analytics & abandoned‑call tracking
- Queue performance & SLA dashboards
- Cost center and usage reports
Service Tiers
Essentials Cloud PBX
- IVR, ring groups, voicemail‑to‑email
- Business‑hours support
- Monthly health & usage summary
Artifacts: call flow diagram, extension list
Secure Most popular
- Everything in Essentials
- QoS tuning, SBC as needed, Teams integration
- Queue analytics & abandoned‑call reports
Artifacts: QoS plan, carrier change log, analytics pack
Contact Center Advanced
- Advanced queues, skills‑based routing
- Call recording, scorecards & wallboards
- API/CRM hooks & web chat to voice
Artifacts: KPI dashboard, queue design, training guides
Deliverables (Artifacts)
Call Flow Diagram
IVR, queues, schedules, and overflow routing in one view
Number & Extension Plan
DIDs, extensions, department ranges, and eFax mapping
Porting & Cutover Plan
Timeline, test windows, rollback steps, and comms templates
Onboarding & Migration
Weeks 1–2
- Discovery of numbers, devices, call paths
- Call flow design, IVR scripts, greeting prompts
- Carrier selection & SIP trunk setup
Weeks 3–4
- Test users & pilot queue, QoS/SBC tuning
- Porting & cutover with rollback window
- User training and quick‑reference guides
Service Levels (SLAs)
| Priority | Essentials | Secure | Contact Center |
|---|---|---|---|
| P1 Voice Outage | Response: 1 hr Restore: 8 hrs |
Response: 30 min Restore: 6 hrs |
Response: 15 min Restore: 4 hrs |
| P2 Call Quality | Response: 4 hrs Optimization within 2 biz days |
Response: 2 hrs Optimization within 1 biz day |
Response: 1 hr Optimization same day |
| P3 Adds/Changes | Next business day | Same business day | Within 4 business hours |
SLAs and scope tailored to your coverage hours, sites, and carrier platform.
FAQs
Can we keep our numbers?
Yes—most numbers can be ported. We manage LOAs, validate billing records, and schedule test windows.
Do you support hybrid setups?
Yes—mix of desk phones, softphones, and mobile apps; analog gateways for faxes, overhead paging, and doors.
What about emergency calling?
We configure 911 address records and alerts per location and help maintain them as staff move.
Will it work with Teams?
We can enable click‑to‑call, presence, and calling plans/SIP integration depending on your licensing.